Skip to main content
  • Home
  • About
  • Gallery
  • Contact
Seek Scholar
  • Articles
  • General
  • Research
  • Management
  • Kids
  • Favourites
  • Malayalam
  • Courses

Consumer Technology Interactions

Drivers of user engagement in eWoM communication, Journal of Services Marketing, 30 (5), 2016, (with K.R Ranjan and A. Rossmann).

Towards Conceptualization of Perceived Complaint Handling Quality on Social Media and Traditional Service Channels, European Journal of Marketing, 52 (5/6), 2018, (with K.R Ranjan and A. Rossmann)